29bd Privacy Policy – Our Commitment to Protecting Your Information

29bd takes your personal data and privacy very seriously. This Privacy Policy explains what information 29bd collects about you, why it's collected, and how it is used and protected.

Honoring the trust of thousands of members across Bangladesh, 29bd maintains the highest standards of data protection. We believe privacy is a fundamental right, and safeguarding every member's data is our ethical responsibility.

This policy is drafted in accordance with international data protection standards. Using any 29bd service indicates your agreement to this policy.

29bd collects certain information at various points. This falls into two categories — information you provide directly and information collected automatically.

What you provide directly:

• Full name, date of birth, gender.
• Email address and mobile number.
• Password (stored in encrypted form).
• A copy of your national ID card or passport for identity verification.
• Payment details (bank account number, mobile banking number).

Automatically Collected Data:

• IP address and device information.
• Browser type and version.
• Which pages were visited on the site and when.
• Betting and gaming history.
• Cookie and session data.

29bd collects your information because providing a quality service isn't possible without it. Each purpose is clearly outlined below:

29bd never sells your data. However, limited information may be shared with trusted third parties strictly for service operations.

• Payment Processors: Only the necessary information is shared with the payment gateway to verify transactions.
• Technology Partners: Data is stored on secure cloud services to operate the platform.
• Legal Authorities: Sharing data in response to a valid court order or investigation may be a legal requirement.
• Fraud Prevention Agencies: Limited data may be shared with regulatory bodies for the prevention of international sports fraud.

29bd uses internationally recognized technologies and processes to keep your data safe. Key measures include:

• All data transfers are secured with SSL 256-bit encryption.
• Passwords are stored using bcrypt hashing — no one can view them directly.
• Server security is regularly tested and updated.
• Firewalls and intrusion detection systems are in place to prevent unauthorized access.
• A 24/7 security monitoring team is in place.
• Staff receive regular training on data protection practices.

Cookies are small text files stored in your browser. 29bd uses cookies to improve your experience and keep the platform running smoothly.

Cookies used by 29bd:

• Essential Cookies: For login sessions and security — the site cannot function without these.
• Performance Cookies: To understand page loading speed and usage patterns.
• Preference Cookies: To remember your language and settings.
• Analytics Cookies: Collecting overall usage data to improve the site.

You can disable cookies through your browser settings, though doing so may cause some features to not work as expected.

You have several important rights over your personal data. 29bd fully respects all of these rights:

29bd strictly does not provide services to anyone under 18. Age verification is carried out at the time of registration.

If it comes to our attention that a minor's data has been collected inadvertently, 29bd will immediately close that account and delete the data. If you believe your child is using 29bd, please contact support right away.

29bd does not retain data longer than necessary. General retention rules are outlined below:

• Active account data: retained until the account is closed.
• General data after account closure: up to 5 years (as required by law).
• Financial transaction records: 7 years (for tax and legal purposes).
• Marketing data: deleted immediately upon withdrawal of consent.
• Cookie data: at end of session or within 30 days.

29bd may update this Privacy Policy from time to time. We recommend checking this page regularly. If any major changes are made, you will be notified at your registered email address.

Continuing to use 29bd after any changes take effect will be considered your acceptance of the updated policy. If you have any questions or concerns about our Privacy Policy, our support team is always here to help.